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Maintaining control of your brand’s safety narrative in the era of increasing disclosure.
June 1, 2018
By: Paul DeLeo
American Cleaning Institute
In the nineteenth century, Hans Christian Andersen told the story of a conceited emperor who was willing to believe that his nonexistent new suit of clothes was visible only to the worthiest of his subjects. It took a child in the crowd to confront the false pretext of the invisible clothing and shatter the emperor’s illusion. Much the same, manufacturers of household consumer products are being confronted by a public that is no longer entirely willing to go along with brand imagery and is increasingly looking for substance to support the value proposition of any product. Consumers and activists are demanding more information regarding what is in products and how they are made. They have taken those demands to legislators and regulators but are turning more frequently to retailers to force product manufacturers to disclose more. During the summer of 2017, legislators in California and regulators in New York State were in a race to be the first to enact rules requiring the disclosure of ingredients in consumer and institutional cleaning products despite current transparency efforts by leading consumer product manufacturers (see Table 1). California won, by the way, and currently is implementing the Cleaning Product Right to Know Act of 2017. The recent frenzy over cleaning product ingredient disclosure was a symptom of a phenomenon that has been playing out since the early 2000s as access to the internet exploded and social media blossomed. The term radical transparency has been used to describe actions in politics, government, and business where the boundaries of what may be considered confidential are being tested and eroded, and the means to disseminate information are more accessible. All businesses, whether product or service providers, are being challenged to address changing consumer expectations in an era of increasing transparency, and there is a fundamental question—will one react to those trends, or get ahead of them and take advantage of the business opportunity? The following cautionary tale underlines how a company can easily lose control of its product. In 2012, Vani Hari, an American blogger calling herself “the Food Babe” identified azodicarbonamide as an ingredient in Subway sandwich bread in North America. That ingredient was also used in the production of yoga mats and other durable materials. Despite limited resources and no apparent training in public health, she was able to steal the safety narrative from a major corporation and, at a minimum, make the lives of some corporate executives very uncomfortable for several weeks. The lesson is that there are few barriers today for anyone creating a narrative about a product, and companies are vulnerable to having the likes of the Food Babe tell their safety story if they have not created and disseminated one themselves. While a comprehensive and even compelling safety story is no guarantee of continued success in the market, the lack of a substantive safety profile (at your fingertips) is a recipe for defeat in the face of crisis. A recent example is the rapidity with which plastic microbeads were banned in wash-off personal care products, due in some measure to a lack of environmental safety data—either because such data are not required for most cosmetics or personal care products, or because most users of the materials assumed the inert nature of these products rendered development of comprehensive environmental safety information unnecessary. The Inventory Story Every consumer product manufacturer will have a comprehensive ingredient portfolio from which it is formulating existing products or developing new ones. Typically, the manufacturer will have an established process for adding new raw materials and ingredients to its portfolio, and the ingredient inventory is a basis from which hazard communication information is developed. The ingredient inventory is the platform for a comprehensive ingredient safety communication program. It is incumbent upon product manufacturers to understand the vulnerabilities and potential liabilities associated with their ingredient portfolio. There are a number of simple approaches one may use identify those vulnerabilities. The Chemical Footprint Project (CFP) is a transparency initiative from a group of long-time “safer chemicals” partners that seeks to “transform global chemical use by measuring and disclosing data on business progress to safer chemicals” (www.chemicalfootprint.org). It uses a questionnaire approach to encourage companies to develop an internal chemical management program and to consider potential hazardous chemicals for elimination from their chemical inventory. Regardless of whether you ascribe to the philosophical perspective underpinning the program, there are a number of good questions proposed that can assist in better understanding potential vulnerabilities and liabilities. At the heart of the CFP survey are fundamental questions regarding materials management:
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